FREQUENTLY ASKED QUESTIONS

 

HOW DO I PLACE MY ORDER?

1. Add invitation you like to the cart and proceed to checkout page.

2. At checkout page select the number of cards/sets you need. Please note! Minimum order is 40 cards/sets. 

    Type your your wording at personalization box.

3. Follow to the next step to finalize purchase.

4. Confirmation of purchase will be sent to your e-mail.

 

HOW CAN I CUSTOMIZE INVITATIONS?
We do all the job for you! Please enter exact wording for every item you are ordering at checkout page and get digital proofs by email within 24 hours.

 

WHAT CAN BE CUSTOMIZED?

All orders include personalization of wording and colors. 

Fonts can be changed. You may select font from another design in our store.  

 

WHAT IS YOUR TURNAROUND TIME?

Digital proofs are sent via email within 24 hours.

Once proofs are approved, printing takes 2-3 days.

Shipping takes 3-5 days.

More about shipping details and rates >>

 

WILL I RECEIVE HARD COPY PROOFS?
No, there is no hard copy proofs. Your order includes a set of digital proofs that will be emailed to you for your review. We highly recommend ordering a sample set,If you would like to see our printing, paper and ink options in person.

 

CAN I ORDER A PRINTED SAMPLE?

Yes sure. Samples are pre-printed with example wording in the colors shown and cannot be customized.

Purchase one invitation/set to receive printed sample.

 

WHAT KINDS OF PAPER DO YOU HAVE?

We have two types of papers:

- Gorgeous white shimmer cardstock made by Italian paper mill Fedrigoni, which is a top choice for luxury wedding stationery. This is a thick (300 gsm/120 lb) white paper with a shimmering finish and smooth surface. 

- Luxury white mate cardstock, which is a best choice for rustic wedding stationery. This is a thick (300 gsm/120 lb) white paper with a eggshell finish.

That's why stationery background must stay white in order to represent unique paper quality.

 

ARE ENVELOPES INCLUDED WITH STATIONERY?

Yes. Matching blank envelopes are included in the price of wedding invitations, bridal shower invitation, Save the Dates and thank you cards.

Envelopes do not come with RSVP postcard.

 

WHAT IS YOUR PRINTING METHOD
The printing method is flat digital, which is the best for our papers and results in crisp text and bold saturated colors.

 

DO YOU SHIP INTERNATIONALLY?
Yes, we ship to all major countries. More information can be found here

 

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, MasterCard, American Express, Discover Card and PayPal.

Your payment is processed securely by PayPal.


DO YOU HAVE ANY QUESTIONS

FEEL FREE TO CONTACT US 

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